Privacy Policy
Hands 2 Hands Moving (“we,” “us,” “our”) operates hands2handsmoving.com and provides moving and related services to households and businesses in Raleigh, Wake County, and beyond. This policy explains what information we collect through our website and phone lines, how we use it, and the choices you have. By submitting a form or calling our office, you’re agreeing to the practices described below.
Information We Collect
When you request a quote, fill out our contact form, or call our office, we may collect your name, phone number, email address, moving origin and destination addresses, move date, and general details about your inventory or move size. If you call our published number, our phone system may log the call and, in some cases, record it for training and quality purposes. We also collect standard technical information automatically when you visit our site — your IP address, browser type, device type, pages viewed, and referring site — through analytics tools.
Call Tracking and Routing
Like many service businesses, we use call tracking technology to measure which pages and marketing channels generate phone inquiries. This means the phone number displayed on a given page or ad may be a tracking number that forwards to our office line; the tracking system logs which source the call came from but does not sell or share that data outside our own reporting. This is standard marketing measurement practice and does not affect the service you receive when you call.
How We Use Your Information
We use the information you provide to prepare moving estimates, schedule walkthroughs, coordinate crews and trucks for your move date, follow up on quotes, and communicate with you before, during, and after your move. We may also use it internally to improve our estimating process, staffing, and route planning, and — with your consent — to send occasional service updates or promotional offers. You can opt out of promotional messages at any time by replying “stop” to a text, unsubscribing from an email, or telling our office directly.
How We Share Information
We do not sell your personal information to third parties. We share information only as needed to run your move — for example, with our own crews and dispatch staff, payment processors for billing, or insurance providers in the event of a claim — and with service providers who help us operate our website, phone systems, and CRM under confidentiality obligations. We may also disclose information if required by law, subpoena, or to protect the safety of our employees or customers.
Cookies and Website Analytics
Our website uses cookies and similar technologies to remember basic preferences, measure traffic, and understand which pages lead to quote requests. You can disable cookies through your browser settings, though some site features may not work as intended if you do.
Data Security
We take reasonable administrative and technical measures to protect the information you share with us, including restricting access to customer data to staff who need it to do their jobs. No online transmission or storage system is completely secure, and we can’t guarantee absolute security, but we work to keep your information protected against unauthorized access.
Data Retention
We retain quote requests, move records, and related correspondence for as long as reasonably necessary to complete your move, handle any follow-up or claims, and meet our own recordkeeping and legal obligations. You can request that we delete your information once it’s no longer needed for these purposes by contacting our office.
Your Choices
You can ask us at any time what information we have on file for you, request corrections, or ask us to delete records we’re not required to keep. Reach out to [email protected] or call our office and we’ll handle the request directly.
Children’s Privacy
Our website and services are directed at adults arranging moving services and are not intended for use by children under 13. We do not knowingly collect information from children.
Third-Party Links
Our site may link to third-party sites, such as review platforms, that have their own privacy practices. We aren’t responsible for the content or privacy policies of sites we don’t operate.
Changes to This Policy
We may update this policy from time to time as our services or legal obligations change. The current version will always be posted on this page with an updated effective date.
Contact Us
Questions about this policy or your information can be sent to [email protected] or by calling our Poole Rd office, Monday through Sunday, 7am to 8pm.
Ready to put your move on the schedule?
The crew that answers your call is the crew standing in your driveway on move day — no substitutions, no subcontractor picking up the second half. Tell us where you’re headed and we’ll have a number back before the day’s out.