Below are the questions Priya and Julian field most often from Wake County households booking a move. If you don’t see your question here, call our Poole Rd office directly — you’ll get a straight answer from the person who’ll actually be coordinating your move, not a script.
How does pricing and getting a quote work?
Priya Nandakumar walks every household through either an in-home visit or a video walkthrough and builds your estimate off what she actually sees — furniture count, stairs, packing needs, distance — rather than a flat guess over the phone. Local moves are typically billed hourly with the crew size built into your quote up front; long-distance moves are priced by weight and distance. Either way, you'll have a written estimate before move day with no surprise add-ons for things like furniture pads or floor protection, since those are included.
Is Hands 2 Hands Moving actually licensed and insured?
Yes — Hands 2 Hands Moving is a fully licensed and insured North Carolina household-goods carrier, and every crew member is trained and covered before they touch a customer's belongings. We maintain active North Carolina household-goods carrier registration and a current certificate of insurance on file, and we're glad to provide it to any customer who asks before booking.
Are you an actual moving company, or do you just refer me to a mover?
Yes, we are the moving company. Hands 2 Hands Moving runs our own trucks, employs our own crews, and handles every job ourselves from the walkthrough to the final box. We never hand your details off to another company to work your job, and there's no middleman fee baked into your price. When you call us, you're booking directly with the crew that's going to show up on your move day.
Do you handle long-distance and out-of-state moves?
Yes. Dante Broadnax and our long-distance drivers run regular routes out of Raleigh to Charlotte, Richmond, DC, and beyond, and we've handled households moving well past those lanes when the job calls for it. The same continuity rule applies on long-distance jobs as local ones — the crew that loads your home rides the truck and carries everything off at the destination, rather than transferring your things to a different truck partway through.
How far in advance do I need to book?
For a standard local move, two to three weeks out gives us the best pick of crew and truck availability, especially during the busier summer months when a lot of Triangle leases turn over at once. That said, we keep flexibility built into the schedule for shorter-notice jobs — see the next question.
Can you handle a last-minute or short-notice move?
Yes, and it's one of our more common calls. Short-notice moves anywhere in Wake County get the same crew-continuity approach as a job booked a month out — we just compress the planning window, not the care that goes into the move itself. Call and tell us your timeline and we'll tell you honestly whether we can staff it.
What happens if my move date or plans change?
Tell Priya or Julian as soon as you know. Closing delays, lease overlaps, and moved-up move-in dates are routine in Wake County real estate, and we'd rather reschedule a job than force a date that doesn't work. There's no penalty for reasonable notice, and we'll do what we can to accommodate a shorter turnaround if your plans move up instead of back.
Why does it matter that the same crew stays with my move?
Because it's the point where most moving complaints actually start. When a load gets handed off to a different crew partway through, whether at a warehouse on a long-distance run or just a shift change on a local job, nobody on either end can tell you what happened to your things in between. Marcus Whitfield built this company in 2013 specifically to cut that handoff out — the two or three people who wrap and load your belongings in Raleigh are the same people carrying them into your new place, so there's never a gap where something goes missing, gets damaged, or gets mishandled without anyone able to account for it.
